- Check-in time is 12:00 PM; check-out time is 11:00 AM.
- Early check-in or late check-out is subject to availability and may be charged by the hotel directly.
- All guests must present valid photo identification at check-in.
- At least one guest must be 18 years of age or older.
- If cancelled by the customer, advance payment made online is non-refundable.
- No refunds apply in case of no-shows or early check-out.
- The hotel reserves the right to verify the card used for the transaction.
- Reservations may be cancelled or modified where fraudulent or inappropriate activity, or an error, is suspected.
- Refunds, where applicable, are initiated within 48 hours of the request and credited within 5 to 7 working days via the original payment method.
- Total liability for a booking is limited to the amount paid.
What are the check-in and check-out times?
Check-in is from 12:00 PM and check-out is by 11:00 AM. Early check-in or late check-out depends on availability and may be chargeable.
What do I need at check-in?
Valid photo identification for every guest. At least one guest in each booking must be 18 or older.
How many guests can stay in a room?
Standard rooms take up to 3 adults, plus one child under 5 and one child aged 5 to 12. For the Grand Pool View Suite and Panoramic Family Suite, please contact us.
What is the cancellation policy?
Advance payments made online are non-refundable on cancellation. No refunds for no-shows or early check-out.
Does the resort have a swimming pool?
Yes, an outdoor pool with loungers and parasols, lit up in the evening.
Is there a family room with a kitchen?
Yes. The Panoramic Family Suite has several single beds, a private kitchen and two bathrooms. Rates on request.
Is there a restaurant?
Yes. The Redeem Restaurant serves guests and visitors indoors and in the garden, with 24-hour room service and takeaway by phone.
Can I host an event?
Yes. We have an event hall with catering from the Redeem Restaurant. Contact us to plan it.